Claim winnings owed to you
If your prize has been due for more than 30 days, our claims team will release the funds after a quick identity check.
Don't have your Winning Numbers yet? Email our claims team at support@paylotto.com.au using the form below and a specialist will open your case.
We sent your 6-digit Winning Numbers reference at the time of claim.
Your details stay in your browser. The email is composed locally and only sent when you click your mail app's send button.
Hello PayLotto Claims Team, I am submitting a claim for winnings that have been outstanding for more than 30 days. Winning Numbers: [6-digit reference] Full name: [as it appears on your account] Payout reference (if any): [optional] Additional details: [Add any relevant context, dates, or correspondence] Please confirm receipt and outline the next steps for verification and release of funds. Kind regards, [Your full name]
Send the pre-filled message to our claims team. Include your 6-digit Winning Numbers reference so we can locate the record instantly.
Our compliance team verifies your identity against the original claim record using AUSTRAC-aligned controls.
Once verified, your winnings are released through the secure banking network and you receive a confirmation reference.
- Your claim was submitted more than 30 days ago.
- You received a 6-digit Winning Numbers reference by email or SMS at submission.
- The amount has not yet been released to your nominated bank account.
- You can verify the name and contact details on the original claim.